Quality Excellence Technical Writer
Sherwin-Williams
Sept 2023–Sept 2024
Location
Minneapolis, MN
Type
Contract
Skills
- Low-Code development
- Technical writing
- User experience
- Research
TOols
- Microsoft Power Platform (PowerApps, Power Automate)
- Microsoft 365 Apps (Excel, Forms, Lists, Outlook, PowerPoint, SharePoint, Teams, Visio, Word)
As a part of the Quality Excellence team, I worked on continuous improvement and digital initiative projects. I utilized my technical communication and user experience knowledge to write procedural documentation and create business solutions. Some of my most notable projects included
- Overhauling the information architecture and site navigation of the Coil Coatings divisional SharePoint site
- Writing a document about the procedure for measuring weathering corrosion on coil coatings
- Developing a low-code canvas Power App for data entry, asset management, and label creation
Communications Intern
North Risk Partners
May 2021–Jan 2022
Location
Plymouth, MN
Type
Internship
Skills
- Document design
- Presentation design
- Content creation
- Research
TOols
- Adobe Creative Suite (Acrobat, Illustrator, InDesign, Photoshop)
- Microsoft Office (Excel, Outlook, PowerPoint, SharePoint, Teams, Word)
- WordPress
As Communications Intern for North Risk Partners, I was responsible for internal and external communication projects. Some of my most notable projects included
- creating print advertisements
- designing documents according to company branding guidelines
- creating and editing content for the SharePoint intranet site
- coding JavaScript for Adobe Acrobat form fields
- coding VBA (Visual Basic for Applications) for a Microsoft Excel project
DITA Technical Writer
Emerson Automation Solutions
Feb 2019–Jul 2019
Location
Shakopee, MN
Type
Contract
Skills
- Document type conversion
- Structured authoring
TOols
- DITA XML
- Bluestream XDocs
- Oxygen XML Editor
While working at Emerson Automation Solutions, I was part of a two-person document conversion team. Our team utilized Scrum, a project management framework, to complete our project, with our supervisor acting as Scrum Master. I converted approximately 4,000 pages from Adobe FrameMaker to DITA XML.
Associate Technical Writer
Brooksource
Dec 2018–Jan 2019
Location
Bloomington, MN
Type
Contract
Skills
- Editing
- Technical writing
- Workflow/flowchart creation
TOols
- Microsoft Word
- Microsoft Visio
Through Brooksource, I worked in the IT department of a pharmacy benefits company. While working as an Associate Technical Writer, I was responsible for working with the IT department to
- edit existing procedural documentation
- create procedural and process documentation
- create workflows and flowcharts
Technical Writing Intern
Danfoss Power Solutions
May 2017–Dec 2017
Location
Ames, IA
Type
Internship
Skills
- Document type conversion
- Structured authoring
- Editing
- Rebranding
TOols
- Adobe Creative Suite (Illustrator, Photoshop)
- DITA XML
- IXIASOFT DITA CCMS
- Oxygen XML Editor
As Technical Writing Intern at Danfoss Power Solutions, I created and edited documents using DITA XML, an XML-based architecture that allows content to be reused and single-sourced. During this internship, my tasks included
- converting InDesign documents to DITA XML
- editing existing DITA topics to meet DITA standards and company best practices
- leading a re-branding project for an acquired company by organizing the work and creating a majority of the documents
Breayona Bennett 